New order received
The moment a checkout completes, the buyer gets an order summary with items, amount and your store link. You get a ping too.
WhatsApp automations
Your store talks on WhatsApp.
Six automations, real triggers, zero copy-paste. Every order event becomes a message your customer actually opens — 98% open rate, in the app they already live in.
Turn it on freeAutomations
Every event, one tap to enable
Shipment updates
Packed, shipped, out for delivery, delivered — each status change goes out with the tracking link. No more “where is my order?”
Order status changes
Accepted, cancelled, returned or refunded — buyers hear it from you first, with the reason and next steps.
Abandoned cart recovery
A cart with a phone number and no order after 30 minutes gets a nudge with a one-tap link back to checkout. Recovers 12–18% on average.
Store leads
Someone leaves their number on your storefront? A welcome message goes out instantly and the lead lands in Audience.
OTP login
Buyers and sellers log in with a WhatsApp OTP — no passwords, no SMS gateway bills. Delivered in under 3 seconds.
How it works
Templates you edit. Triggers we fire.
01
Open Automations
Dashboard → Automations. Each event has a switch and a template editor. Turn on all six with one button.
02
Edit the copy
Templates use variables like {{{{order_id}}}}, {{{{buyer_name}}}} and {{{{tracking_url}}}}. Preview the exact message before saving.
03
We do the rest
Messages go out from the official Dukaan WhatsApp number via the AiSensy transport. Delivery and reply status show in the order timeline.
Free forever plan
Start free
Your store, live in 30 seconds.
No card. No code. Cancel nothing — there's nothing to cancel.